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Town Resources
Frequently Asked Questions: Pay Online
Additional Hints from the Treasurer
What is eBill?
eBill is an Electronic Bill Payment Service which allows Bill Payers an easy and secure method to pay current bills online. eBill is a service offering from MCC (Metropolitan Communications, LLC).  Please note: it is not possible to pay bills that are past due via this on-line service.

How does eBill work?
The Town of Shirley sends bill information to MCC where it is processed and made available for you.
  • You can then log into the Town’s website or eBill and pay your bills.
  • You will receive an email to notify you when your payment has been posted to Shirley’s records.
  • You can also view the current status and payment history of all eBill payments.
  • All information gathered is on an encrypted, secure server and is not sold or released for any reason other than to complete a transaction.
How Do I Register? Click here to register
Registering is easy and requires minimal information from you.
  • Complete the online registration questions including name, address, and password.
  • You will receive an email indicating your Client ID and Activation Number for accessing eBill for the first time.
  • Return to the eBill home page and login with your Username, Password, and when prompted, your Activation number. You are ready to pay bills on eBill.    
  • After registering once, you can pay all future Real Estate, Personal Property and Motor Vehicle Excise taxes.
Which Bills Can I Pay?
The Town of Shirley currently allows Real Estate, Personal Property and Motor Vehicle and Trailer Excise to be paid on line.We hope to expand the service to include Sewer Usage bills in the future.

What forms of payment can be used on eBill?
eBill currently accepts payments by ACH transfer (electronic transfer) from a checking or savings account. Payments are also available by using your debit or credit card (American Express, Discover, Visa, or Master Card).

What are the costs for using eBill?
There are no sign-up costs or subscription fees for using eBill.

The is no cost associated with an ACH transfer (electronic transfer) from your checking or savings account.

There is a convenience fee when using credit/debit cards.  It is a percentage-based fee that varies depending on the card you use. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid. The fee is generally around 3% of the bill.   

There are no fees imposed by MCC for returned payments, however, there is a Town imposed fee of $25.00 if the return is due to insufficient or uncollected funds.  In addition, your bank may charge you a fee based on your bank’s fee schedule.

May I pay my tax bill by credit card at the Collector's Office?
No, we are only permitted to accept credit card payments online via eBill. It is our goal to provide credit card payments at the Collector's Office in the future.

May I schedule my electronic payment for a day in the future (say, August 1 or November 1)?
Yes, eBill now offers that service for ACH payments. You just have to make sure that you have enough funds in your account on the scheduled transfer date.  Payments are not accepted after the due date.

If I have additional questions or I am having trouble registering for eBill, who should I call?
If you are having trouble registering for eBill, please call eBill's customer service center at 978-562-6349. Anny other questions regarding on-line payments, please call the Collector's Office at 978-425-2600 ext. 210.

Town of Shirley     7 Keady Way     Shirley, MA 01464     PH: 978-425-2600